Privacy Policy

Last Updated: July 28, 2026

1. Introduction

Energy Customer Services ("we," "us," or "our") operates the website energycustomerservices.store and provides utility bill payment assistance and billing support services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are an independent third-party billing and payment assistance service. We are not affiliated with, endorsed by, or connected to any utility provider. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information: When you contact us or use our services, we may collect personally identifiable information such as:

• Your name
• Email address
• Phone number
• Mailing address
• Utility account information (account numbers, provider details)
• Payment information (processed securely via PCI-compliant systems)

Usage Data: We may automatically collect certain information when you visit our website, including:

• IP address and browser type
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Device identifiers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our billing assistance services
• Process your utility bill payments securely
• Respond to your inquiries and provide customer support
• Communicate with you about your account and our services
• Monitor and analyze usage and trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services, subject to confidentiality agreements.
• Payment Processing: Payment information is transmitted directly to our PCI-compliant payment processors and is not stored on our servers.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Energy Customer Services, our users, or the public.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and PCI-compliant payment processing. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may limit some features of our website.

We may use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site.
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your personal information
• The right to opt out of marketing communications
• The right to request a copy of the data we hold about you
• The right to restrict or object to certain processing of your data

To exercise any of these rights, please contact us at info@energycustomerservices.store or call us at (888) 790-4168.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: (888) 790-4168
• Email: info@energycustomerservices.store
• Website: energycustomerservices.store